We at Loft Ladders Essex are completely dedicated to your total satisfaction.

Loft Ladders Essex reserve the right to change our prices on occasions and add a surcharge on the installation cost outside the Essex area of which you will be made aware. All price changes will be adjusted on the website. Once you have purchased an item you will of course pay the price issued at that time.

Payment will be obtained before goods are dispatched. . Highlands, Western Isles /N Ireland please contact us. You will be required to sign for the product on arrival, or you may specify if there is to be another person to sign on your behalf.

But please be aware of the procedures below:

When your product arrives, please inspect it and ensure that it is in good condition and not in an unsatisfactory condition. If you receive a product in an unsatisfactory condition (i.e damaged) DO NOT ACCEPT DELIVERY DO NOT SIGN FOR IT, and inform us on 01245 898661 as quickly as possible, so we can send a replacement.

If you are unable to fully inspect a package in the presence of the carrier, TREAT IT AS DAMAGED sign for it as “DAMAGED” and DELETE the RECEIVED IN GOOD CONDITION box and put “DAMAGED”.

This will alert the carrier that a claim may be forthcoming. Should you find later that the product is damaged, we can replace it.

Do not write words such as UNINSPECTED/ UNCHECKED.

In either case please retain all paperwork and inform us on 01245 898661 Or email at sales@loftladdersessex.co.uk Delivery Schedule Our intentions are to always to get the product to you within 3-5 working days (UK Mainland only), We do operate a next day delivery service.

Orders are delivered by carrier during normal working hours 8-30 – 4.00 (Mon to Fri.) no deliveries on weekends

Items which are out of stock,will be notified to you and instructions taken as to how you wish to proceed.

We only ship and deliver to mainland UK and its islands.

The delivery company will only deliver to the premises.
He/She will not carry any package parcel into your premises, that is your responsibility to do so. Do not ask the driver to assist you.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

We may contact you by phone to verify personal details, or contact your card issue company to verify your details, for your security and as a measure against fraud.

This product has a 1 year manufactures guarantee from the purchase date unless otherwise stated on the receipt of purchase

We provide a 10 year guarantee on installed products supplied by ourselves and a receipt will be issued upon completion of the installation. This guarantee is transferable and held on the actual address where the installation was carried out.

We strictly require payment on completion on installed products and the goods remain the property of Loft Ladders Essex until they are paid for.

You have 7 working days to cancel a supplied order, this starts from the day after taking delivery

You may return the product without any reasons given; however the goods will be returned at your own expense. A refund will be given only once the product has been received in sound condition for resale. If the product has been misused or is in an unfit condition for re-sale no refund will be given, all ladders carry a restock charge of 15% per item.
Please be advised that risk of damage for returned items are always with you. Where products are made to order, the right to cancel will not apply.

Complaints are dealt with quickly and fairly, we keep you informed at all times.
This does not affect your statutory rights as a consumer. Privacy Policy Any information given to and held by Loft Ladders Essex will not be rented or sold to any third party. We will only use this information lawfully as detailed in accordance with the Data Protection Act 1998. Information held is kept secure at all times.

You may request information held by us at any time by emailing us; a security check will be made prior to disclosure as additional protection.

Any questions or comments you have about our privacy statement should be made through the contacts on our contact information.

Thank you for taking the time to read this.